Effective Date: 26-Sep-2025
Last Updated: 27-Oct-2023

Welcome to the Privacy Policy of Cine & TV Artist Welfare Association (CTAWA) and our website https://cinetvartistcard.com (the “Website”). This policy explains how we collect, use, share, and protect your personal information when you interact with our services, apply for membership, or use our website. We are committed to safeguarding your privacy and ensuring transparency in our data practices, adhering to Indian laws, as well as international standards like the GDPR (EU), UK GDPR, and US state privacy rules (including CCPA/CPRA) where applicable. By using our Website or services, you agree to the terms of this Privacy Policy.

Quick Summary:

• What we collect: We collect personal details like your name, contact information, identity documents, payment details, and technical data when you use our Website or apply for services.
• How we use it: We use your data to provide membership services, process payments, communicate with you, improve our services, and comply with legal obligations.
• Your Rights: You have rights to access, correct, delete, or object to the processing of your data. We do not sell your personal information without your explicit consent.

Table of Contents

• 1. Introduction & Scope
• 2. Definitions
• 3. Data We Collect
• 4. Sources of Data
• 5. How We Use Your Data (Purposes of Processing)
• 6. Cookies and Tracking Technologies
• 7. How We Share Your Data (Recipients)
• 8. International Data Transfers
• 9. Data Retention
• 10. Data Security
• 11. Your Privacy Rights
• 12. Data Breach Notification
• 13. Children’s Privacy
• 14. Automated Decision-Making and Profiling
• 15. Third-Party Links and Social Media
• 16. Changes to This Privacy Policy
• 17. Contact Us / Data Protection Officer (DPO)
• 18. Refunds, Returns & Event Cancellation (Return Policy)
• 19. Norms to Obtain CTAWA Work Permit / Membership Card
• 20. Miscellaneous

1. Introduction & Scope

This Privacy Policy applies to the Cine & TV Artist Welfare Association (CTAWA) and its website https://cinetvartistcard.com (the “Website”), as well as any applications or services offered by CTAWA. It describes how we collect, use, disclose, and protect your personal information. In this Policy, “we,” “us,” and “CTAWA” refer to Cine & TV Artist Welfare Association, its affiliates, subsidiaries, and brand partners.

This Policy outlines:

• What personal information we collect.
• Why and how we use it.
• How we share it.
• Your rights regarding your personal data.

By using the Website, applying for membership, or utilizing our services, you agree to this Privacy Policy. If you do not agree, please do not use the Website or our services. This policy is designed to comply with applicable Indian laws, the General Data Protection Regulation (GDPR) for users in the European Union, the UK General Data Protection Regulation (UK GDPR) for users in the United Kingdom, and relevant US state privacy laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

2. Definitions

• Personal Information / Personally Identifiable Information (PII) / Personal Data: Any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. This includes, but is not limited to, name, postal address, e-mail address, phone number, date of birth, payment details, identity documents (e.g., passport, Aadhaar), photographs, gender, and any other data that identifies a person.
• Processing: Any operation or set of operations performed on personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.
• Data Subject / Member / You: An identified or identifiable natural person whose personal data is processed by CTAWA. This includes individuals using the Website or registered for CTAWA services, membership, or an International Cinema Membership (ICM).
• Controller: The natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. For the purposes of this Policy, CTAWA is the Controller.
• Processor: A natural or legal person, public authority, agency, or other body which processes personal data on behalf of the Controller.

3. Data We Collect

We collect various types of information to provide and improve our services.

1. Information You Provide Directly

This includes information you voluntarily provide when you register, apply for services, or interact with us:

• Identity Data: Name, date of birth, gender.
• Contact Data: Mobile number, email address, postal address.
• Identity Documents & Proofs: Passport, PAN card, Aadhaar card, school leaving certificate, birth certificate, voter ID, rental agreement. Note: We will not store Aadhaar if the user requests; we will follow user preference.
• Profile Data: Photographs, CV/portfolio, acting certificates (e.g., FTII/NSD), letters of engagement, demo reels or links.
• Financial Data: Payment and billing information (collected via secure third-party payment gateways). We do not directly store full credit card details.
• Interaction Data: Responses to forms, surveys, applications for membership, ICM, event registrations, contest entries.
• Content Data: Any content you post in profiles, forums, comments, or upload to the site.

Note: If you upload details of a third party (e.g., to send a gift or refer someone), please ensure you have their explicit consent to share their information with us.

1. Information Collected Automatically (Technical Data)

When you visit our Website, we automatically collect certain information through technology:

• Device & Browser Data: Device type, browser type and version, operating system, unique device identifiers.
• Network Data: IP address, internet service provider.
• Usage Data: Pages visited, time spent on pages, referral URLs, search queries, clickstream data, features used.
• Tracking Technologies Data: Information collected via cookies, web beacons, pixel tags, and analytics tools.
• Location Data: General location information (e.g., city, country) derived from your IP address, or more precise location data if permitted by your device/browser settings.
• Email Interaction Data: Data on whether you opened our HTML emails and clicked on links within them.

1. Information from Other Sources

We may receive supplementary information about you from:

• Affiliates & Licensees: Entities within the CTAWA group or partners offering co-branded services.
• Casting Partners & Advertisers: Third parties with whom we collaborate for industry opportunities or promotions.
• Public Sources: Publicly available information from social media, public databases, or other online sources.
• Third-Party Data Providers: Companies that provide data to enhance our understanding of our user base.

We may combine this information with data we collect directly from you to improve our services and personalize your experience.

4. Sources of Data

We collect personal data from various sources:

• Directly from You: When you fill out forms, apply for membership/ICM, register for events, make payments, communicate with us, or upload content.
• Automatically from Your Devices: Through cookies, web beacons, and server logs when you browse our Website.
• From Third Parties: Our affiliates, partners, public sources, and data providers, as described in Section 3.C.

5. How We Use Your Data (Purposes of Processing)

We process your personal data for the following purposes and rely on specific legal bases for doing so:

• To Provide Services & Fulfill Contracts (Legal Basis: Contract):
  • Membership management, ICM processing and verification.
  • Processing payments and refunds.
  • Event registration and management.
  • Delivery of purchased services or products.
  • User support and communications related to your account or services.

Plain English: We use your data to give you the services you signed up for, like your membership or event tickets, and to handle payments.

• With Your Consent (Legal Basis: Consent):
  • Sending marketing communications, newsletters, and sponsored offers.
  • Sharing your data with sponsors for promotional activities (where you explicitly opt-in).

Plain English: We’ll only send you marketing or share your data with partners if you say it’s okay. You can change your mind anytime.

• For Legitimate Interests (Legal Basis: Legitimate Interest):
  • Fraud detection and prevention, and enhancing security of our systems.
  • Improving our Website, services, and user experience.
  • Personalizing content and advertising (non-sensitive data).
  • Conducting analytics and research to understand user behavior.
  • Internal administrative purposes, such as record keeping and reporting.

Plain English: We use your data to keep our services safe, make them better, and show you relevant content, as long as it doesn’t override your privacy rights.

• To Comply with Legal Obligations (Legal Basis: Legal Obligation):
  • Adhering to tax, accounting, and audit requirements.
  • Responding to lawful requests from law enforcement, courts, or regulatory authorities (e.g., under Indian law, GDPR, UK GDPR, CCPA/CPRA).
  • Protecting our legal rights, property, or safety, and that of our users or others.

Plain English: We process your data when the law requires us to, like for taxes or if a court asks for it.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixel tags) to enhance your experience, analyze site usage, and for marketing purposes.

• Essential Cookies: These are strictly necessary for the Website to function correctly, enabling core features like user login, session management, and security. You cannot opt-out of these.
• Performance & Analytics Cookies: These help us understand how visitors interact with our Website by collecting information about pages visited, time spent, and any errors encountered. This data helps us improve the Website’s performance and design.
• Advertising/Targeting Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

Cookie Consent: On your first visit to our Website, a cookie banner will appear, allowing you to accept or reject non-essential cookies. You can change your cookie preferences at any time via the “Cookie Settings” link (usually in the footer) or through your browser settings. Please note that disabling certain cookies may affect the functionality and features of our Website.

Third-party advertisers and analytics providers may also set their own cookies when you interact with their content on our Website. CTAWA is not responsible for the privacy policies or practices of these third parties. For a detailed list of cookies used, please refer to our Cookie Table below.

7. How We Share Your Data (Recipients)

We may share your personal data with various categories of recipients for the purposes outlined in this Policy:

Internal Uses:

• Membership enrolment, ICM processing, and verification.
• Processing payments and refunds.
• User support and communications (account notices, policy updates).
• Delivering requested information, products, or services.
• Personalizing user experience and recommending events, programs, or job opportunities.

Sharing with Third Parties:

• Service Providers / Processors: We engage trusted third-party companies to perform functions on our behalf, such as payment gateways, hosting providers, email service providers, analytics vendors, and background-check vendors. These providers are contractually bound to protect your data and only use it for the purposes specified by CTAWA.
• Affiliates & Licensees: We may share data with our affiliated entities and licensees for delivering co-branded services or products. Their use of your data is contractually restricted to permitted uses and in line with this Policy.
• Sponsors & Third Parties for Promotions: We will only share your personal data with sponsors or other third parties for their promotional activities or sponsored events with your explicit consent. You will have the option to opt-in to such sharing.
• Legal & Safety: We may disclose personal data when required by law, court order, or governmental regulation (e.g., under Indian law, GDPR, UK GDPR, CCPA/CPRA), or when we believe it is necessary to protect the rights, property, or safety of CTAWA, our users, or the public. This includes responding to law enforcement requests.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal data.

When sharing your data, we implement contractual safeguards (such as Data Processing Agreements) to ensure adequate protection and compliance with applicable data protection laws.

Important: No Sale Without Consent

We will not sell your email address or personally identifiable information for third-party marketing without your explicit consent. If we ever change this practice, we will notify you and obtain consent where required by law (e.g., under CCPA/CPRA, you have the right to opt-out of the sale or sharing of your personal information).

Aggregated / Anonymized Data: We may aggregate or de-identify personal data so that it cannot reasonably be used to identify you. This anonymized data may be used or shared for analytics, research, or commercial purposes without restriction.

8. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including India and other jurisdictions where our service providers or partners operate. These countries may have data protection laws that are different from those in your country.

When transferring personal data internationally, especially for users in the EU/UK, we ensure appropriate safeguards are in place to protect your data, as required by the GDPR and UK GDPR. These safeguards may include:

• Standard Contractual Clauses (SCCs): Implementing data transfer agreements based on the European Commission’s or UK’s Standard Contractual Clauses.
• Adequacy Decisions: Relying on countries recognized by the European Commission or UK government as providing adequate data protection.
• Other Lawful Transfer Mechanisms: Utilizing other legally recognized mechanisms for international data transfers.

By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy.

9. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

After the retention period, we securely delete or anonymize your data.

10. Data Security

We implement reasonable and appropriate technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: Data is encrypted in transit (using TLS/SSL) and at rest where feasible, to protect against unauthorized interception or access.
• Access Controls: Strict access controls, including role-based access and multi-factor authentication, are in place to limit access to personal data only to authorized personnel who have a legitimate need to know.
• Logging & Monitoring: Systems are regularly monitored for suspicious activity, and access logs are maintained to detect and respond to potential security incidents.
• Secure Hosting: We utilize reputable and secure hosting providers that adhere to industry best practices for data security.
• Vetted Third-Party Processors: All third-party service providers who handle personal data are carefully vetted and required to implement appropriate security measures.
• Security Assessments & Training: We conduct periodic security assessments, vulnerability scans, and penetration tests. Our staff receives regular training on data protection and security best practices.

While we strive to protect your personal data, no internet transmission or electronic storage method is 100% secure. Therefore, we cannot guarantee the absolute security of your data. You also play a role in protecting your data by choosing strong passwords and keeping them confidential.

11. Your Privacy Rights

Subject to applicable local laws, including the GDPR (EU), UK GDPR, and US state privacy laws (like CCPA/CPRA), you have certain rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you. (Applicable globally, specifically under GDPR, UK GDPR, CCPA/CPRA).
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you. (Applicable globally, specifically under GDPR, UK GDPR, CCPA/CPRA).
• Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data, subject to certain legal exceptions (e.g., retention for legal obligations). (Applicable under GDPR, UK GDPR, CCPA/CPRA).
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions. (Applicable under GDPR, UK GDPR).
• Right to Object to Processing: You have the right to object to our processing of your personal data, including for direct marketing purposes. (Applicable under GDPR, UK GDPR, CCPA/CPRA).
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller. (Applicable under GDPR, UK GDPR, CCPA/CPRA).
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal. (Applicable globally, specifically under GDPR, UK GDPR).
• Right to Complain: You have the right to lodge a complaint with an applicable data protection authority regarding our processing of your personal data. (Applicable under GDPR, UK GDPR).
• Right to Opt-Out of Sale/Sharing (CCPA/CPRA): For California residents, you have the right to opt-out of the sale or sharing of your personal information. We do not sell your personal information without your explicit consent.

How to Exercise Your Rights: To exercise any of these rights, please contact our Data Protection Officer (DPO) via email at info@cinetvartistcard.com or by writing to the DPO address provided in Section 17.

We will respond to your request within 30 days of receipt. In complex cases or if we receive multiple requests, this period may be extended by up to an additional 60 days (total 90 days), and we will inform you of the extension and the reasons for it. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

12. Data Breach Notification

In the unfortunate event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will take the following steps:

• Notification to Supervisory Authority: We will notify the applicable supervisory authority (e.g., under GDPR and UK GDPR) of the breach without undue delay and, where feasible, not later than 72 hours after becoming aware of it, unless the personal data breach is unlikely to result in a risk to your rights and freedoms.
• Notification to Affected Users: When the personal data breach is likely to result in a high risk to your rights and freedoms, we will communicate the breach to you without undue delay, describing the nature of the breach, the likely consequences, and the measures taken or proposed to be taken to address it, as well as recommended actions for you to mitigate potential adverse effects.

We will also comply with any specific breach notification requirements under Indian laws and US state privacy laws (e.g., CCPA/CPRA) as applicable.

13. Children’s Privacy

Our Website and services are intended for persons who are 18 years of age or older. We do not knowingly collect personal data from children under 18. If we become aware that we have inadvertently collected personal data from a minor without verifiable parental consent, we will take steps to delete that information promptly. If you believe that we may have collected personal data from a child under 18, please contact us immediately using the details in Section 17.

14. Automated Decision-Making and Profiling

CTAWA does not currently engage in automated decision-making or profiling that produces legal effects concerning you or similarly significantly affects you. Should we implement such processes in the future, we will update this Privacy Policy and provide you with information about the logic involved, the significance, and the envisaged consequences of such processing, as required by GDPR and UK GDPR.

15. Third-Party Links and Social Media

Our Website may contain links to third-party websites or integrations with social media platforms (e.g., Facebook, Instagram, X/Twitter, YouTube, LinkedIn). These third-party sites and platforms have their own independent privacy policies. We encourage you to review their terms and policies before providing any personal data to them. CTAWA is not responsible for the privacy practices or content of these external sites.

If you use social login features or share content through social media platforms, you authorize CTAWA to collect the basic profile information permitted by that platform, in accordance with your privacy settings on that platform. Any content you post on public forums or social media becomes public information and may be used by others.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Sending an email to the primary email address specified in your account.
• Posting a prominent notice on our Website.

Changes will be effective from the “Last Updated” date at the top of this Policy. Your continued use of the Website or our services after the effective date of the revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

17. Contact Us / Data Protection Officer (DPO)

For any privacy-related questions, concerns, or to exercise your data protection rights, please contact our Data Protection Officer (DPO):

Data Protection Officer (DPO)
Cine & TV Artist Welfare Association (CTAWA)
21, Juhu Ekta Chs Ltd. Juhu Versova Link Rd, Andheri West,
Mumbai, Maharashtra, India
📧 info@cinetvartistcard.com
📞 +91 9987882490

When contacting us, please include your name, registered email/phone number, a clear description of your request, and any supporting documents for identity verification.

18. Refunds, Returns & Event Cancellation (Return Policy)

Last updated for this section: July 29, 2021 (Please refer to the “Last Updated” date at the top of this Privacy Policy for the overall policy date).

1. ICM / Actor Card / Membership Fees

Fees for the International Cinema Work Permit (ICM), Actor Card, or CTAWA Membership are generally non-refundable once successfully paid and the service or card has been issued.

Exceptions may be considered only in the following circumstances:

• If CTAWA cancels the service for which the fee was paid.
• In the event of an administrative error on CTAWA’s part leading to an incorrect charge or service issue.
• In special, documented cases, at the sole discretion of CTAWA. Any such exception must be approved and documented in writing by an authorized CTAWA representative.

1. Event Refund / Cancellation Policy

• Cancellation by CTAWA: CTAWA reserves the right to cancel an event due to low enrolment, unforeseen circumstances, or any other reason that would make the event non-viable. If CTAWA cancels an event, registered members will be offered a full refund of their event fees.
• Rescheduled Events: If an event is rescheduled, members will have the option to either receive a full refund or transfer their registration to the new date of the same event.
• No-Shows: No refunds will be issued to members who choose not to attend a scheduled event (no-show) without prior cancellation as per policy.
• Associate Services: Services provided by CTAWA associates (e.g., workshops, special programs) are subject to the individual return and refund policies of those associates, where applicable.

1. Order Cancellation Rights (Online)

You are entitled to cancel your online order for certain services (such as membership or ICM application) only within one (1) hour of submitting the application/purchase, without needing to provide a reason.

To exercise this right: You must notify us immediately via email or phone, providing your order details (e.g., application ID, transaction reference).

Refunds will only be processed if the cancellation request is received within this strict one-hour window. After this one-hour period has elapsed, all cancellations and refund requests will be subject to CTAWA’s standard policies (Section 18.A and 18.B) and applicable transaction processing rules, and may not be granted.

Sample Cancellation Email Text:

Subject: Urgent Cancellation Request – Order [Your Order ID]
Dear CTAWA Team,
I wish to cancel my online order for [Service Name, e.g., ICM Application] with Order ID [Your Order ID] submitted on [Date] at [Time].
My registered email is [Your Email] and phone number is [Your Phone Number].
I understand this request is within the one-hour cancellation window.
Please confirm the cancellation and process any applicable refund.
Thank you,
[Your Name]

19. Norms to Obtain CTAWA Work Permit / Membership Card

To obtain a CTAWA Work Permit or Membership Card, applicants typically need to meet the following criteria and provide specific documentation:

• Educational Qualification: Applicants with recognized diplomas/degrees from acting institutes like FTII / NSD (Film and Television Institute of India / National School of Drama) may be exempt from submitting engagement letters.
• Skill Verification: If the above criteria are not met, applicants may be asked to record a short monologue at the CTAWA office for identity and skill verification.
• Application Fee: An application form charge of Rs. 100 (non-refundable) may apply, where applicable.
• Proof of Work Experience:
  • Artists with released TV serials or films may submit a CD or links as proof of work.
  • Freshers (newcomers) may submit a letter of engagement from producers of TV serials/films.
• Required Documents (Examples):
  • 2 recent passport-size photographs.
  • Proof of date of birth (Copy of Passport, PAN card, School Leaving Certificate, or Birth Certificate).
  • Proof of address (Copy of Passport, Voter ID, Aadhaar Card, or Rental Agreement).
• Online Payment Convenience Fees: Convenience fees may apply for online payments, depending on the payment mode used. 

20. Film India Directory – Privacy, Refund & Shipping Policy

The Film India Directory is a paid product offered by CTAWA. When you purchase this directory, we collect and process specific personal and transactional data to complete your order.

Information Collected:

• Your full name, email address, phone number, and shipping address for delivery purposes.
• Payment details (processed via secure third-party payment gateways). CTAWA does not store full credit/debit card numbers.

Purpose of Use:

• To process your purchase, confirm payment, issue invoices/receipts, ship your order, and provide tracking details.
• For internal accounting, record-keeping, and fraud-prevention measures.

Data Sharing:

• We only share necessary data with payment processors (for billing) and logistics/courier partners (for delivery).
• Your data is not shared with advertisers or sold for marketing purposes.

Refund & Cancellation Policy:

• Orders can be cancelled within one (1) hour of placement for a full refund.
• Once the order has been dispatched, it becomes non-refundable.
• A replacement or refund will only be provided if:
  1. You receive a defective or damaged copy, or
  2. You are mistakenly charged twice (duplicate payment).

Shipping Policy:

• Domestic (India): Delivery within 1–7 working days.
• International Orders: Delivery within 10–21 working days, subject to customs and courier timelines.
• Tracking details will be provided to your registered email or phone number once your order has been dispatched.

Intellectual Property:

• All content in the directory (including listings, contacts, and data) is copyright protected.
• Buyers are strictly prohibited from reproducing, photocopying, scanning, reselling, or redistributing the directory content.
• Any violation may lead to suspension of membership, legal action, and claims for damages.

Support Contact:

For queries, refunds, or complaints regarding the Film India Directory, please contact: 📧 info@cinetvartistcard.com 📞 +91 9987882490

________________________________________

21. Scam Alert – Data & Communication Policy

The Scam Alert page is published by CTAWA for public awareness and community safety. Its sole purpose is to help artists, members, and the general public identify and avoid frauds.

Data Handling:

• Scam alerts may include personal names, phone numbers, screenshots, or case details.
• Such data is published only after internal verification or based on multiple complaints from affected users.
• This information is used exclusively to warn the community and is never used for marketing or commercial gain.

Liability Disclaimer:

• CTAWA does not act as an investigative agency and is not responsible for recovering money or compensating users affected by fraud.
• Our role is limited to publishing verified alerts for public interest.
• Users are strongly advised to exercise caution, independently verify job opportunities, and avoid paying unverified parties.

Appeal/Removal Requests:

• If your name or number has been published in the Scam Alert section and you believe it is incorrect, you may contact our DPO with supporting documents (e.g., ID proof, police clearance, or official clarification).
• CTAWA will review your request, and if found valid, will remove or correct the information promptly.

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22. Acting Classes – Student Data & Fee Policy

CTAWA conducts acting classes and workshops as part of its training initiatives. We collect and process student data to ensure smooth enrollment, course delivery, and certification.

Information Collected:

• Full name, date of birth, gender.
• Contact details (email, mobile, postal address).
• Educational/acting background (where applicable).
• Payment and billing information.

Use of Data:

• To manage student enrollment and maintain attendance records.
• To communicate class schedules, updates, and assignments.
• To issue certificates upon completion of the course.
• For fee collection, accounting, and refund processing (if applicable).

Fees & Refunds:

• Application Fees: Non-refundable under all circumstances.
• Course Fees: Refundable only if CTAWA cancels the course due to insufficient enrollments or unforeseen circumstances.
• No Refunds: Voluntary dropouts, absentees, or students removed for disciplinary reasons are not eligible for refunds.

Class Recordings:

• Some sessions may be recorded for internal training or promotional use.
• Such recordings will only be used for marketing/publicity with prior student consent.

Data Retention:

• Student records are retained for the duration of the course + 3 years for administrative purposes.
• After that, records are securely deleted or anonymized.

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23. Members Directory – Privacy & Usage Policy

The Members Directory is designed to facilitate professional networking among CTAWA members.

1. Data Published

• Only basic details such as:
  • Member’s full name.
  • City/location.
  • Profession/role.
  • Contact details (optional, only if the member opts in).
• Sensitive documents (e.g., Aadhaar, passport, PAN, rental agreements) are never published.

1. Member Control

• Members can choose which details are visible publicly.
• They may request updates or removal of their details at any time by emailing INFO@cinetvartistcard.com.

1. Usage Rules

• Directory use is strictly for professional networking (casting, crew hiring, industry collaboration).
• Misuse such as spam, unsolicited marketing, resale of data, or fraudulent activity is strictly prohibited.
• Violators may face legal action and permanent removal from the Directory.

24 . Miscellaneous

• Severability: If any provision of this Privacy Policy is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
• Entire Agreement: This Privacy Policy should be read in conjunction with CTAWA’s Terms of Use and any other applicable service-specific policies or agreements.

FAQ (10 Q&A)

Q1: What personal data does CTAWA collect?
A1: We collect your name, contact details, identity documents, payment info, photos, and technical data like your IP address when you use our website or apply for services.

Q2: How can I opt-out of marketing communications?
A2: You can unsubscribe from our marketing emails by clicking the “unsubscribe” link at the bottom of any marketing email, or by contacting our DPO at info@cinetvartistcard.com.

Q3: How do I delete my account or personal data?
A3: You can request account deletion or erasure of your personal data by emailing our DPO at info@cinetvartistcard.com. We will process your request, subject to any legal obligations to retain certain data.

Q4: How do cookies work on your site?
A4: We use essential cookies for site functionality, and performance/advertising cookies to improve your experience and show relevant ads. You can manage your cookie preferences via the “Cookie Settings” link on our website.

Q5: What is CTAWA’s refund policy for ICM/Membership fees?
A5: ICM/Membership fees are generally non-refundable once paid and issued. However, you can cancel an online application for a refund within one (1) hour of submission. Event refunds are handled separately based on event cancellation rules.

Q6: Who should I contact for privacy questions?
A6: Please contact our Data Protection Officer (DPO) at info@cinetvartistcard.com or call +91 9987882490.

Q7: How long does CTAWA retain my data?
A7: We retain data only as long as necessary for the purpose it was collected, and as required by law. For example, membership data is kept for the duration of membership plus 3 years, and payment records for 7 years for tax compliance.

Q8: What is your policy on children’s privacy?
A8: Our services are for individuals 18 years or older. We do not knowingly collect data from children under 18. If you believe we have, please contact us immediately.

Q9: Is my data transferred internationally?
A9: Yes, your data may be processed in India or other countries where our service providers operate. We ensure appropriate safeguards (like Standard Contractual Clauses) are in place for international transfers, especially for EU/UK users.

Q10: What happens if there’s a data breach?
A10: In case of a data breach, we will notify relevant supervisory authorities within 72 hours (where legally required) and inform affected users without undue delay, outlining steps taken and recommended actions.