Effective Date: 01 April 2026

Cine & TV Artist Welfare Association (CTAWA) respects your privacy and is committed to giving you full control over your personal data. This Data Deletion Policy explains how users (artists, members, applicants, and website visitors) can request deletion of their personal information collected through our website https://cinetvartistcard.com and related services.

This policy is designed in accordance with applicable data protection laws, including Indian regulations, the General Data Protection Regulation (GDPR), UK GDPR, and the California Consumer Privacy Act (CCPA/CPRA), where applicable.

1. Your Right to Request Data Deletion

As a user of CTAWA services, you have the right to request deletion (also known as “Right to Erasure” or “Right to be Forgotten”) of your personal data stored with us.

You may request deletion if:
– Your data is no longer necessary for the purpose it was collected.
– You withdraw consent previously given.
– You object to the processing of your data.
– You believe your data has been processed unlawfully.
– You wish to discontinue your association with CTAWA services.

This right is subject to certain legal and operational limitations as explained below.

2. What Data Can Be Deleted

Upon a valid request, CTAWA may delete the following categories of personal data:

– Personal Identification Data (Name, Date of Birth, Gender)
– Contact Information (Phone number, Email address, Address)
– Profile Data (Photos, portfolios, acting records)
– Application Data (Artist Card, Membership, ICM applications)
– Communication Data (Emails, support messages, chat history)
– Website Usage Data (where applicable)

We ensure that all such data is securely removed from our active systems and databases.

3. Data That May Be Retained

Certain data may not be immediately deleted due to legal, regulatory, or operational requirements. These include:

– Financial and transaction records (for accounting and tax compliance)
– Records required for fraud prevention or dispute resolution
– Data required under Indian law or international legal obligations
– Backup data retained for system recovery purposes (deleted automatically over time)

Retention of such data will always be limited to the minimum required period and handled securely.

4. How to Request Data Deletion

To request deletion of your personal data, you must follow the process below:

Step 1: Send an Email Request
Email us at: [email protected]

Step 2: Provide Required Details
Include the following information in your email:
– Full Name
– Registered Mobile Number
– Registered Email ID
– Description of your request (Data deletion request)
– Any relevant application ID or membership ID (if applicable)

Step 3: Identity Verification
For security purposes, we may request additional verification documents to confirm your identity before processing your request.

5. Processing Timeline

– All valid data deletion requests are processed within **48 to 72 hours**.
– In complex cases or where verification is required, it may take up to **7 working days**.
– You will receive a confirmation email once your data has been deleted or processed.

6. Method of Deletion

We follow industry-standard practices to ensure secure data deletion:

– Permanent deletion from active databases
– Removal from internal systems and CRM tools
– Deletion or anonymization of stored records
– Restricted access until full deletion is completed

Backup systems are automatically updated, and data is permanently erased during system cycles.

7. Impact of Data Deletion

Please note that after deletion:

– You will lose access to your CTAWA account (if applicable)
– Any active memberships or services may be terminated
– You may need to reapply if you wish to use our services again

CTAWA will not be responsible for any loss of benefits, records, or services resulting from data deletion requests.

8. Third-Party Data Sharing

If your data has been shared with trusted third-party service providers (such as payment gateways, hosting providers, or communication platforms), we will notify them to delete your data where applicable.

However, CTAWA is not responsible for data retained independently by third parties under their own legal obligations.

9. Security and Compliance

We implement strong technical and organizational measures to ensure that your data is deleted securely and cannot be recovered or misused.

This process aligns with:
– GDPR (Right to Erasure)
– UK GDPR
– CCPA/CPRA
– Indian IT laws and data protection guidelines

10. Contact Information

For any queries or concerns related to data deletion, please contact:

Data Protection Officer (DPO)
Cine & TV Artist Welfare Association (CTAWA)

 
21, Juhu Ekta CHS Ltd., Juhu Versova Link Road,
Andheri West, Mumbai, Maharashtra, India

Email: [email protected]
Phone: +91 9987882490

11. Policy Updates

CTAWA reserves the right to update or modify this Data Deletion Policy at any time. Any changes will be posted on this page with an updated effective date.

We encourage users to review this page periodically to stay informed about their rights and our data handling practices.

By using our website and services, you acknowledge that you have read and understood this Data Deletion Policy and your rights regarding your personal data.